Flash Mobile Delivery
New to SD Legion this year is Flash Mobile Delivery. This digital ticketing system will be implemented for all events.
What is Flash Mobile Delivery?
Flash Mobile Delivery is digital ticketing technology that provides the flexibility and convenience of safely and securely managing tickets online or in the AXS mobile app, and the preferred admission method for SD Legion. It eliminates paper tickets and allows you to enter events with your Flash Mobile ID, or the credit card used to purchase tickets. Flash Mobile Delivery also gives you the ability to transfer tickets to friends and other fans.
Why did SD Legion decide to use Flash Mobile Delivery?
Flash Mobile Delivery allows for convenience, flexibility and security. Fans can manage tickets digitally or transfer, and remain assured that all tickets are authentic and secure.
How do I create an AXS account?
Upon purchasing tickets, your Flash Seats will be automatically added to your existing AXS account, if you do not currently have an AXS account you will need to create one. You can go to AXS.com and enter some very basic account information. After completing the account information, you may buy, or manage any seats in your account.
What if I don't want to use Flash Mobile Delivery?
Will Call will also be an available method of delivery, and you will always be able to purchase tickets directly from our box office.
How do I get into the Arena?
Flash mobile tickets via the AXS mobile app is the recommended form of entry, but if you don't have access to a smartphone, you may use the credit card you used to purchase the tickets.
- Get the AXS app if you haven't already
- Open the App and sign in to see your tickets
- Show the ticket in the App at the entrance and get them scanned to enter.
Some events you may be given a Seat Locator stub, which indicates the location of your seats.
Enjoy the event!
Bought tickets for a group? Make sure everyone enters together OR transfer tickets to friends before the event (if transfer is available)
What if my guests arrive at different times?
Many fans find it best to TRANSFER the seats to their guests prior to the event. This way your guests will be able to enter when they arrive using their own Flash Mobile ID.
What if my credit card is lost or stolen?
If your credit card is lost or stolen and replaced by your credit card company before the event, you can register the new card on Flash Seats (flashseats.com – same login as AXS.com) and remove your old card. If you do not have your credit card upon arriving at the event, please visit the Box Office for assistance.
Transferring your Tickets
A ticket transfer allows you to digitally give each guest in your party their own ticket via Flash Mobile Delivery. With seat transfers, you no longer need to worry about delivering the paper tickets to them in advance or meeting them outside of the gates to walk in together. There is no fee for transferring seats and you are allowed unlimited transfers.
Here's how it works:
- Click the Transfer button next to the event in your AXS account.
- Select the tickets to transfer and enter the recipient's information.
- On the review page, click the Transfer button to send the tickets.
The recipient will get an email about the transfer, and they'll need to create an AXS account (if they don't have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS app.
How will I know if my transfer was successful?
Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.
How do I accept Transferred Tickets?
If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you'll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.
Once I have downloaded the AXS App and AXS account, do I have to accept the transfer every time?
Nope. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).
Can seats be transferred to someone who doesn't have an AXS account?
Yep! They'll just have to create an AXS account to claim their tickets.
They'll also need to get the AXS app. When it's time for the event, they can open the app to show their tickets on their phone.
Can I cancel a transfer?
It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise you have until your friend creates an account to cancel the transfer. Remember, your friends can always transfer tickets back to you.